Support
Need help?
Write to support@wellperiod.com. We reply in English, Spanish or French, usually within 2 business days. If it is about a purchase, include the anonymous identifier shown in Settings → “What leaves your phone” so we can find it without asking for personal data.
Quick answers
The prediction doesn’t match my period
The app learns from your logs: log the first day of each period and the window will adjust. With fewer than 3 logged cycles confidence is low and the app says so. In Insights you can see your measured accuracy.
I bought Pro and it is still locked
Open Settings → Restore purchases with the same Apple ID used for the purchase. If that fails, write to us with your anonymous identifier.
How do I cancel the subscription or trial?
iPhone Settings → your name → Subscriptions → WellPeriod → Cancel. Cancel the trial before it ends and nothing is charged.
I changed iPhone and my data is gone
Data syncs through your private iCloud. Check that iCloud Drive is on with the same Apple ID on both devices and open the app while online. If iCloud was off, the data only existed on the previous iPhone.
Apple Health does not import my history
iPhone Settings → Health → Data Access & Devices → WellPeriod, and allow reading Menstruation and Basal Body Temperature. Then, in the app, Me → Apple Health → Import.
I want to delete all my data
Me → Delete all data. It removes logs from the iPhone and your iCloud. You can export a CSV first.
I found a bug or have an idea
We love that. Email us with your iPhone model and iOS version; the most requested ideas go on the roadmap.